Patient’s Rights:

1. Patients and families have the right to be informed about the availability of care and services at the healthcare organization and how to access those services.
2. To be informed of alternative sources of care and services, if not available at the facility.
3. To have compassionate, considerate and respectful care consistent with personal values and beliefs, and to have access to spiritual and religious support when requested.
4. To have care that is respectful of privacy.
5. To have valuables and personal belongings safeguarded.
6. To be protected from any type of assault while receiving care at the facility.
7. To receive appropriate protection and services if the patient is a vulnerable child, disabled, individual or an elderly person.
8. To have all information kept confidential and protected from loss or misuse.
9. Patients are entitled to information on their medical condition(s), conveyed in a way the patient can understand. This information shall include where applicable:
   • Treatment options (including surgery process), and proposed changes in the treatment plan.
   • Known outcome.
   • Known risks of treatment.
   • Known risks and consequences of non-treatment.
   • Estimated bill.
   • Plan for continuous care after discharge.
   • The names of the healthcare professionals responsible for the treatment plan.  
10. To the extent permitted by law, the patient has the right to refuse or discontinue treatment against the doctor’s advice (after signing a special form). The most responsible physician will explain the consequences of such a decision to the patient.
11. To have adequate assessment and management of pain.
12. To be informed of the facility policies and processes for complaint management, conflict resolution or difference of opinion about treatment and care, and to be informed of the right to participate in these processes.
13. To give general consent for treatment and have the general scope and limits of this consent fully explained.
14. To give informed consent as per Consent Policies before high-risk treatments and procedures.
15. To have family members participate in the care process as desired.

Patient’s Responsibilities:

1. To provide complete medical history information (including allergies and medications taken), and other relevant details to enable the healthcare provider to develop the treatment plan.
2. Comply with the treatment plan given to you by the healthcare professionals at the facility.
3. Inform the healthcare professionals when you encounter problems that prevent you from complying with their treatment plans.
4. Inform healthcare professionals of changes in medical condition.
5. Be responsible in meeting the required fees and charges for the medical services provided.
6. Treat all staff, other patients and visitors with respect and courtesy.
7. Ask questions when the treatment plan is not understood.
8. Present the medical insurance card (if applicable) and Emirates ID when requested by facility staff.
9. To keep outpatient appointment and inform the facility if you are unable to attend at least 2 days in advance so the appointment may be used for someone else in need.